FAQ – FREQUENTLY ASKED QUESTIONS


Alibaba.com is the first of the many e-commerce websites owned and operated by the Alibaba Group. It is the leading wholesale marketplace for global trade which connects high quality China global suppliers to millions of buyers around the globe. Buyers in Alibaba are trade agents, retailers, wholesalers, manufacturers, and SMEs who come here to exploit countless opportunities, resources, and benefits which Alibaba make available to the world.

There is an exhaustive lists of products from different categories to meet the various needs of your business: Apparel, Textiles & Accessories, Bags, Shoes & Accessories, Electronics, Health & Beauty, Gifts, Sports & Toys, Auto & Transportation, Electrical Equipment, Components & Telecoms, Home, Lights & Construction, Metallurgy, Chemicals, Rubber & Plastics, Packaging, Advertising & Office. As Alibaba tagline goes, “Global trade starts here.”

Alibaba Agent is a professional Alibaba Purchasing Agent with the goal to make buying in China fast, safe, and convenient. With Alibaba Agent, you can be assured of quality service at a minimal fee.

Alibaba Agent charges 5% of Product Cost with no minimum fee. It includes inspection service, warehouse storage, packing, consolidation service, international logistics support, etc. Through our loyalty program, you can enjoy much lowered rates at 3% to 1% for Gold and Platinum members, respectively.

Learn more about Alibaba Agent Pricing and Membership.

Before we send you the first bill for product cost and service fee, we will first confirm with the seller if stocks are available. Most of the time, stock status in seller’s page is inaccurate or not updated. Once your payment is confirmed, we then buy the item.

Yes, as long as your order is not yet processed by our purchaser. We will refund your payment in full amount to your account, or retain it for future purchases. If items in your order are already purchased and seller accepts return, you will be charged for service fee, local shipping fee, return shipping fee, and other applicable charges, the remainder amount will be returned to your account.

If you have fund left in your account, you can either retain the amount for future transaction(s), or request a refund.

Alibaba Agent ships according to your chosen shipping method. Supported shipping methods are DHL, EMS, SGEMS, FedEx, SF Express, STO, YTO, ePacket, Aramex, HK Post, Holland Airmail, China Airmail, TT Express.

But if you have preference in another shipping method, do let us know so we can make special arrangement for you.

Alibaba Agent ships to over 200 destinations with our recommended shipping partners. But if your country is not among the list in our cost calculator, please contact Customer Service via live chat or email us at cs@alibabaagent.com to quote you the price for your country.

We list down below the weight estimate of various products that you can buy from Alibaba as reference for cost calculation.

Bag770gNail polish130g
Belts / Chains200gNail art products130g
Bracelet40gNecklace60g
Capacitor / Resistor30gPants330g
Cellphone case80gPlush cloth art toys410g
Cosplay / accessories340gPurse210g
Diode / LED20gRing20g
Doll / accessories110gScarf190g
Dress380gShirt280g
Earring20gSuits530g
Football suit350gSunglass180g
Hair accessories30gT-Shirt300g
Hat130gUnderwear80g
IC integrated circuit10gWatch340g
Low Shoes1100gWig80g

Please use our Cost Calculator.

Prohibited items include, but are not limited to, the following:

• Alcohol, tobacco, prescription drugs, or any illicit or controlled substance or paraphernalia
• Electronic cigarettes, Vaporizers or any related parts or paraphernalia
• Discs, memory cards, hard drives, mobile power, batteries
• Fuels gasoline, matches, combustible substances of any kind
• Dangerous / hazardous goods including but not limited to perfumes, aftershaves, aerosols, flammable substances, dry ice, biological substances, UN classified dangerous goods and any goods specified as such under International Air Transport Association regulations (“IATA”), the Agreement on Dangerous Goods by Road (“ADR”) or International Maritime Dangerous Goods (“IMDG”) regulations.
• Firearms or ballistic ammunition of any kind, including imitations, or any parts thereof
• Weapons of any kind or any parts thereof, including swords, knives, bayonets etc.
• Solar panels
• Human organs and/or substances, and blood and blood parts
• Plants of any kind and in any form, including seeds, and animal specimens
• Animal fur products
• Precious stones of any kind, except for jewelry
• Jewelry and watches with a value in excess of $1000
• Banknotes, securities, traveler’s checks, currency, cash equivalents of any kind
• Materials of a pornographic nature, or intended to spread hate propaganda
• Copyright infringing materials
• Illegal goods, such as counterfeit goods
• Any other item that we, at our discretion, believe to be potentially dangerous, hazardous, or illegal.

There maybe additional prohibited items specified by the country of destination. Please be informed about your local custom policies as Alibaba Agent will not be responsible for any financial loss that may be incurred as a result. Moreover, the recipient is the importer of record and must comply to all the laws and regulations of the destination country.

Generally speaking, yes. We can help you obtain compensation for missing and damaged items which happened during shipping transit time, provided that you have opened and checked the parcel in front of the postman, have him/her signed your documents with remarks, and you have taken actual photos as proof.

However, please be informed that there will be no compensation if parcel is shipped via economy shipping lines or slow post mail service like ePacket, Holland Post, and China Post.

Alibaba Agent will bill you twice for our service. First for purchasing the product and second for international shipping. We provide below the cost components in the respective bill.

First Bill consists of the Product Price + 5% Service Fee.

Our service fee is computed as 5% of Product Price.

You can pay us thru any of Alibaba Agent Supported Payment Methods.

Second Bill is for local shipping, international shipping, and other applicable charges (Product Cost + Service Fee + Local Shipping Fee + International Shipping Fee + Other Charges – First Payment)

Once your payment is complete, we will ship your package according to your chosen shipping method.

The following are the available payment methods to pay for our service:

Paypal
Use Paypal for fast, convenient, and secure online money transfer. You can pay using your bank account or card thru Paypal Service. Our payment service charge is 4%.

Visa, Mastercard, American Express
Pay for our services using your Visa, Mastercard, American Express, and other international credit cards. We provide safe payment gateway where you can pay with your card via Paypal Service. No need for Paypal account as we shall send you the Paypal invoice where you can pay directly using your card. Our Payment Service Charge is 4%.

Likewise, you may purchase Amazon eGift Card using your bank card by following this link: goo.gl/hHa5hG. Amazon.com eGift Card carry no fees, and you may use it to pay for our services. Simply provide us the code, and we will confirm your payment within 24 hours. No Payment Service Charge.

Western Union
If you pay online thru Western Union, it takes 2-3 business days for us to confirm your payment. But you may also elect to pay through Western Union Agent, by which we can confirm your payment within the day.

Please provide us sender’s full name, location, amount, and tracking number (MTCN). Follow this link to find the nearest agent in your location: www.westernunion.com.

US Bank Account
If you reside in the United States, you may pay us through our affiliate’s US bank account. Please contact us for details.

Bitcoin
We accept payments by bitcoins. Our payment service charge is 4%.

Other Payment Methods
We also accept payment by MoneyGram, bank transfer to our local bank account, and Amazon eGift Cards.

We accept US dollars and bitcoins for payments.

A Member can earn reward points or loyalty points from every fulfilled order, equivalent to 1 point for every 1 dollar spent on Product Cost and Local Shipping Fee. This can only be used as part of our loyalty program where we upgrade your membership to Gold or Platinum once certain Point Value Thresholds are met.

For more information, you may refer here: alibabaagent.com/pricing.