FAQ – FREQUENTLY ASKED QUESTIONS


Alibaba.com is the first of the many e-commerce websites owned and operated by the Alibaba Group. It is the leading wholesale marketplace for global trade which connects high quality China global suppliers to millions of buyers around the globe. Buyers in Alibaba are trade agents, retailers, wholesalers, manufacturers, and SMEs who come here to exploit countless opportunities, resources, and benefits which Alibaba make available to the world.

There is an exhaustive lists of products from different categories to meet the various needs of your business: Apparel, Textiles & Accessories, Bags, Shoes & Accessories, Electronics, Health & Beauty, Gifts, Sports & Toys, Auto & Transportation, Electrical Equipment, Components & Telecoms, Home, Lights & Construction, Metallurgy, Chemicals, Rubber & Plastics, Packaging, Advertising & Office. As Alibaba tagline goes, “Global trade starts here.”

Alibaba Agent is a professional Alibaba Purchasing Agent with the goal to make buying in China fast, safe, and convenient. With Alibaba Agent, you can be assured of quality service at a minimal fee.

Alibaba Agent charges 5% of Product Cost. It includes inspection service, warehouse storage, packing, consolidation service, international logistics support, etc. Through our loyalty program, you can enjoy much lowered rates at 3% to 1% for Gold and Platinum members, respectively. the minimum order is 200 USD.
Learn more about Alibaba Agent Pricing and Membership.

The following are the available payment methods to pay for our service:

Amazon eGift Card
ZERO PAYMENT PROCESSING FEE and FAST CONFIRMATION! You may purchase Amazon eGift Card using Visa, MasterCard, Discover, American Express by following this link: goo.gl/hHa5hG. This payment method helps you save more money by avoiding high transaction fees charged by other methods.

Digital Currencies: Bitcoins, Ethereum, Litecoins
You can now shop on Alibaba.com with the popular digital currencies like Bitcoins, Ether, and Litecoins! We only charge 1% PAYMENT PROCESSING FEE.

Western Union or MoneyGram
You may pay us online which takes 2-3 business days for us to confirm your payment. You may also elect to pay in person at Western Union or MoneyGram locations nearest you by which we can confirm your payment within 24 hours.

Please provide us sender’s full name, location, amount & tracking number (MTCN). Follow these links to find the nearest agent in your location:

Western Union: www.westernunion.com

MoneyGram: www.moneygram.com/locations

Bank Transfer (China Bank & US Bank)
You may choose wire transfer to our China Bank Account. Banks normally charge fixed fee which is ideal for transfers involving larger amounts. Fee depends on your local bank.

Alternatively, if you reside in USA, you may find it more convenient and cheaper to pay through our affiliate’s US bank account as we only charge 10 USD for minimum transfer of 500 USD.

Paypal
One of the fastest, convenient, and secure payment methods. You can pay using your Paypal account or card directly (Visa, MasterCard, Discover, American Express) to pay for our services. We shall send you the Paypal invoice where you can make direct payment. Our Payment Processing Charge is 4%.

Alibaba Agent will bill you twice for our service. First for purchasing the product and second for international shipping. We provide below the cost components in the respective bill.

First Bill consists of the Product Price + 5% Service Fee.

Our service fee is computed as 5% of Product Price.

You can pay us thru any of Alibaba Agent Supported Payment Methods.

Second Bill is for local shipping, international shipping, and other applicable charges (Product Cost + Service Fee + Local Shipping Fee + International Shipping Fee + Other Charges – First Payment)

Once your payment is complete, we will ship your package according to your chosen shipping method.

We accept US dollars, and digital currencies like bitcoins, ether, and litecoins for payments.

Before we send you the first bill for product cost and service fee, we will first confirm with the seller if stocks are available. Most of the time, stock status in seller’s page is inaccurate or not updated. Once your payment is confirmed, we then buy the item.

Yes, as long as your order is not yet processed by our purchaser. We will refund your payment in full amount to your account, or retain it for future purchases. If items in your order are already purchased and seller accepts return, you will be charged for service fee, local shipping fee, return shipping fee, and other applicable charges, the remainder amount will be returned to your account.

If you have fund left in your account, you can either retain the amount for future transaction(s), or request a refund.

Alibaba Agent ships according to your chosen shipping method. Supported shipping methods are DHL, EMS, SGEMS, FedEx, SF Express, STO, YTO, ePacket, Aramex, HK Post, Holland Airmail, China Airmail, TT Express.

But if you have preference in another shipping method, do let us know so we can make special arrangement for you.

Alibaba Agent ships to over 200 destinations with our recommended shipping partners. But if your country is not among the list in our cost calculator, please contact Customer Service via live chat or email us at [email protected] to quote you the price for your country.

We list down below the weight estimate of various products that you can buy from Alibaba as reference for cost calculation.

Bag770gNail polish130g
Belts / Chains200gNail art products130g
Bracelet40gNecklace60g
Capacitor / Resistor30gPants330g
Cellphone case80gPlush cloth art toys410g
Cosplay / accessories340gPurse210g
Diode / LED20gRing20g
Doll / accessories110gScarf190g
Dress380gShirt280g
Earring20gSuits530g
Football suit350gSunglass180g
Hair accessories30gT-Shirt300g
Hat130gUnderwear80g
IC integrated circuit10gWatch340g
Low Shoes1100gWig80g

Please use our Cost Calculator.

Prohibited items include, but are not limited to, the following:

• Alcohol, tobacco, prescription drugs, or any illicit or controlled substance or paraphernalia
• Electronic cigarettes, Vaporizers or any related parts or paraphernalia
• Discs, memory cards, hard drives, mobile power, batteries
• Fuels gasoline, matches, combustible substances of any kind
• Dangerous / hazardous goods including but not limited to perfumes, aftershaves, aerosols, flammable substances, dry ice, biological substances, UN classified dangerous goods and any goods specified as such under International Air Transport Association regulations (“IATA”), the Agreement on Dangerous Goods by Road (“ADR”) or International Maritime Dangerous Goods (“IMDG”) regulations.
• Firearms or ballistic ammunition of any kind, including imitations, or any parts thereof
• Weapons of any kind or any parts thereof, including swords, knives, bayonets etc.
• Solar panels
• Human organs and/or substances, and blood and blood parts
• Plants of any kind and in any form, including seeds, and animal specimens
• Animal fur products
• Precious stones of any kind, except for jewelry
• Jewelry and watches with a value in excess of $1000
• Banknotes, securities, traveler’s checks, currency, cash equivalents of any kind
• Materials of a pornographic nature, or intended to spread hate propaganda
• Copyright infringing materials
• Illegal goods, such as counterfeit goods
• Any other item that we, at our discretion, believe to be potentially dangerous, hazardous, or illegal.

There maybe additional prohibited items specified by the country of destination. Please be informed about your local custom policies as Alibaba Agent will not be responsible for any financial loss that may be incurred as a result. Moreover, the recipient is the importer of record and must comply to all the laws and regulations of the destination country.

Generally speaking, yes. We can help you obtain compensation for missing and damaged items which happened during shipping transit time, provided that you have opened and checked the parcel in front of the postman, have him/her signed your documents with remarks, and you have taken actual photos as proof.

However, please be informed that there will be no compensation if parcel is shipped via economy shipping lines or slow post mail service like ePacket, Holland Post, and China Post.

A Member can earn reward points or loyalty points from every fulfilled order, equivalent to 1 point for every 1 dollar spent on Product Cost and Local Shipping Fee. This can only be used as part of our loyalty program where we upgrade your membership to Gold or Platinum once certain Point Value Thresholds are met.

For more information, you may refer here: alibabaagent.com/pricing.