How to Check Order Status at Alibaba Agent?

We offer here a simple guide on how to check your order status at Alibaba Agent.

1. Go to your account dashboard.

How to Check Order Status in Alibaba Agent?

Here is the list of order status and their meaning:

  • Order Received

Your order has been successfully received. Our customer service will update you within 3 to 6 hours.

  • Awaiting Clarification

1. You did not provide the product link. Simply add new product in your order.
2. The product link is broken or inaccessible.
3. Quantity is not given.
4. The size and color are not specified, and there are different sizes and colors for the product.

  • Unfulfillable

Product is not eligible for international shipping.

  • Order Amount

We updated your order of the First Bill: Product Cost + 5% Service Fee. This is to fund the purchase.

  • Purchase in Process

Our purchaser is now working on buying your order.

  • Purchased

Your order has been bought, and arrives in our processing center in 3 to 5 business days.

  • Packed

We have finished packing your order.

  • Consolidated

We have combined your orders in one package or cargo.

  • Invoice

We uploaded the invoice to your order (Product Cost + 5% Service Fee + Local Shipping Fee + International Shipping Fee + Other Charges – First Payment).

  • Payment Complete

We received full payment, and your order is now being arranged for shipment.

  • Shipped

We have shipped the goods to your designated address.

  • Delivered

You order has arrived in the destination.

  • Cancelled

Your order has been cancelled.

  • Refunded

We have sent the refund to your account.

  • Abandoned

You have abandoned your order. Your order is “deemed” abandoned after a lapse of allowable period for storage in our warehouse; provided further, that our team has exerted reasonable efforts to inform you regarding your order status, and that you have failed to respond or gave timely response.

2. To check updates from Alibaba Agent Customer Service Team and Purchasing Team.

How to Check Order Status in Alibaba Agent?

3. To reply, click Reply button in Comments.

How to Check Order Status in Alibaba Agent?